Frequently Asked Questions

TheOptiQ is an AI-powered patient capture and revenue recovery system built specifically for private dental practices. It captures every patient inquiry — across phone, web forms, and chat — responds automatically within seconds, and guides patients through booking an appointment directly into your schedule.

The system runs 24/7, handles after-hours and overflow inquiries without requiring staff, and integrates with your practice management software so all activity is reflected in real time. The goal is to ensure no qualified patient inquiry goes unanswered or unbooked.

No. TheOptiQ is designed to work alongside your existing team — not replace them. It handles the inquiry capture and initial response layer: the after-hours calls, the overflow during busy periods, the web form submissions that sit in an inbox overnight.

Your front desk still manages in-office patient experience, case presentation, and the personal relationship-building that drives long-term retention. TheOptiQ removes the administrative triage that takes time away from those higher-value interactions.

Yes — that's the core value proposition. More than 40% of dental inquiries arrive after 5 PM, when most practices have no one available to respond. TheOptiQ operates 24/7, 365 days a year, with no gaps in coverage.

When a patient reaches out at 10 PM, the system responds within seconds, answers their questions, and books them into your schedule — exactly as a staff member would during business hours.

TheOptiQ integrates with practice management software to enable real-time availability checks and automatic appointment creation. Integration with Open Dental is currently supported, with additional PMS integrations in development.

During your onboarding call, we'll confirm compatibility with your current setup and walk through exactly how the integration works before you commit to anything.

Founding Partner pricing is available on both an annual plan (with two months included free) and a month-to-month arrangement. There is no multi-year lock-in required.

We deliberately keep the commitment structure flexible because we believe the system should earn its place through results — not contract terms. Founding pricing is locked for the life of the engagement regardless of which payment structure you choose.

Most practices complete onboarding and go live within a few weeks of signing. The timeline depends on the complexity of your current setup and PMS configuration, but we handle the technical implementation — you don't need to manage the process yourself.

Each Founding Partner cohort is deliberately small so we can give every practice proper setup and support. We'll give you a specific go-live timeline during your onboarding call.

If TheOptiQ doesn't deliver measurable results within your first 60 days, we continue working with you at no charge until it does. This isn't a refund policy — it's a commitment to getting the system to perform for your specific practice.

We set clear, agreed-upon benchmarks during onboarding so both sides know exactly what "results" means for your situation. The guarantee reflects our confidence in the system — and our accountability to the practices we work with.

The Founding Partner program is a limited-access onboarding cohort for practices that want to be among the first to implement TheOptiQ. Each cohort is capped at five practices — not as a marketing tactic, but because hands-on implementation requires real capacity from our team.

Founding Partners receive locked-in pricing that never increases, direct team access throughout onboarding, priority support, and early access to new features as they're released. The trade-off is that availability is limited and closes when the cohort fills.

If TheOptiQ doesn't produce measurable revenue recovery results within your first 60 days, we keep working with your practice at no additional charge until it does. Full details are provided during onboarding.

The first step is a Free Revenue Audit — a brief conversation where we look at your current inquiry capture process, response times, and after-hours coverage. From there, we'll map out what recovery could look like for your practice specifically and whether TheOptiQ is the right fit.

There's no pitch, no obligation, and no hard sell. If it's a fit, we'll walk through onboarding. If it's not, we'll tell you that too. Book your audit here →